Refund policy

Last updated: September 27, 2026

At Adorable Hub Collections, our merchandise is made to order. Each item is produced specifically for the order placed, rather than being taken from existing inventory.

Because our products are made to order, we generally do not accept returns, refunds, or exchanges for change of mind, buyer's remorse, or incorrect size selection.

Please review the product description and sizing chart carefully before placing your order.

1. Damaged, Defective, or Incorrect Items

If your order arrives with a manufacturing defect, significant printing error, or damage that occurred during transit, please contact us. We will review the issue and, where the claim is verified, provide a replacement at no additional product cost.

You do not need to send a damaged or defective item back to us unless we specifically request it.

Examples of issues that may qualify include:

Manufacturing defects
Significant printing or production errors
Products damaged during delivery
An item that is materially different from the product ordered

Minor variations that can naturally occur during manufacturing or printing may not qualify as defects.

2. How to Report a Problem

To request a replacement, contact us at:

Email: favgift100@gmail.com

Your request must be submitted within 15 calendar days from the time you recieve your item(s) to initiate a return.

To help us verify the issue, please include:

A clear close-up photograph showing the problem
A photograph showing the entire product
A clear photograph of the shipping label on the original package

These photos help us confirm the order, identify the product, and determine whether the issue occurred during production or delivery.

If the information provided is not sufficient to verify the problem, we may request additional photographs or information before approving a replacement.

3. Review & Replacement Process

Once we receive your request and supporting information, we will review the claim and determine whether it qualifies for a replacement.

If approved, the replacement will be sent to the address associated with the original order unless we agree otherwise.

Because replacement products are made to order, production and delivery will require additional processing time. The exact timeframe may vary depending on the product, production facility, carrier, and destination.

We will provide any available tracking information once the replacement has been shipped.

You do not need to pay for the replacement itself when the issue is determined to be a manufacturing defect, qualifying printing error, or qualifying transit damage.

4. Incorrect Size or Change of Mind

Please choose your size carefully before completing your purchase.

We provide sizing information on our product listings to help you select the appropriate size. Customers are responsible for reviewing this information before ordering.

We do not generally accept returns, refunds, or exchanges because:

The wrong size was selected
The customer changed their mind
The customer no longer wants the product
The customer ordered the wrong colour or design
The customer expected the product to look different based on their screen or personal expectations

If you are unsure about sizing before placing an order, we recommend reviewing the product's sizing chart carefully or contacting us before purchasing.

5. Shipping Address Errors

Customers are responsible for providing an accurate and complete shipping address at checkout.

We are not responsible for additional shipping costs or delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

If a package is returned because the shipping address was entered incorrectly, additional shipping charges may apply before the order can be sent again.

If you notice an error in your shipping information after placing an order, contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered production or been shipped.

6. Lost, Stolen, or Undeliverable Packages

If tracking shows that an order was delivered to the address provided at checkout but you cannot locate it, please first check with household members, neighbours, building management, or the carrier.

For packages that are lost or delayed while in the carrier's possession, please contact us so we can determine what options may be available.

We are not responsible for packages that are stolen after confirmed delivery or for delivery problems caused by an inaccurate or incomplete address provided by the customer, except where otherwise required by applicable law.