Shipping policy
SHIPPING POLICY
Last updated: September 27, 2026
At Adorable Hub Collections, our merchandise is produced on demand. This means your order is sent to our fulfillment partner after purchase, where the item is produced, packaged, and shipped directly to you. Because products are made specifically for each order, processing and delivery times may vary.
1. WHERE WE SHIP
Adorable Hub Collections currently focuses on customers located in the UK, Australia, New Zealand, Nigeria, North America, including Canada and the United States.
Customers located outside our regular service area may still be able to purchase certain products by contacting us directly before placing an order. International orders arranged directly with us may have different shipping costs, delivery times, and requirements.
2. ORDER PROCESSING AND PRODUCTION
After an order is successfully placed, it is submitted for production.
Our products are generally produced within 2–5 business days, although production may occasionally take longer during periods of high order volume, holidays, supplier delays, or other circumstances outside our control.
Production time is separate from shipping time.
Once your product has been produced and handed over to the carrier, the order enters the shipping stage.
3. SHIPPING TIMES
Shipping times depend on the destination, fulfillment facility, shipping method, carrier, and other circumstances affecting transportation.
For most North American orders, delivery is generally expected within approximately 10–15 business days after production is completed.
These are estimated delivery times, not guaranteed delivery dates. Adorable Hub Collections is not responsible for delays caused by shipping carriers, weather, customs, transportation disruptions, holidays, high-volume periods, or other circumstances outside our reasonable control.
An order may occasionally arrive earlier or later than the estimated timeframe.
4. TRACKING INFORMATION
Once your order has been fulfilled and a tracking number becomes available, tracking information may be provided through the store's order notifications and/or shipping confirmation.
Tracking information allows you to monitor the progress of your shipment through the applicable carrier.
Please understand that tracking information may take some time to become active after an order has been shipped. This does not necessarily mean that there is a problem with the shipment.
If tracking information shows that an order is still moving through the carrier's network, please allow the carrier additional time to complete delivery.
5. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your address before completing checkout. Adorable Hub Collections is not responsible for delivery problems caused by incorrect, incomplete, outdated, or otherwise inaccurate information provided by the customer.
If an order is returned to the fulfillment facility because the address provided at checkout was incorrect, additional shipping charges may apply if the order needs to be shipped again.
6. LOST, STOLEN, OR UNDELIVERABLE PACKAGES
Once an order has been handed over to the shipping carrier, delivery is handled by that carrier.
If tracking shows that a package has been delivered but you cannot locate it, please first check the delivery area, mailbox, building reception, household members, or other locations where the carrier may have left the package.
If the package still cannot be located, contact the applicable carrier using the tracking information.
Adorable Hub Collections does not guarantee replacement or reimbursement for packages confirmed by the carrier as delivered but subsequently reported as missing or stolen. Any resolution may depend on the circumstances and the applicable carrier's procedures.
7. SHIPPING DELAYS
We understand that customers want their orders as quickly as possible. However, shipping and delivery can sometimes be affected by circumstances outside our control.
Examples include:
• Severe weather
• Carrier delays
• Transportation disruptions
• Holidays and peak shopping periods
• Incorrect or incomplete addresses
• Customs or border processing
• Unexpected fulfillment delays
• Regional service interruptions
A delay does not automatically mean that an order has been lost.
If your tracking information has not changed for an unusually long period of time, please contact us so that we can review the order and determine the appropriate next step.
8. MULTIPLE PRODUCTS IN ONE ORDER
If an order contains multiple products, the items may occasionally be produced or shipped separately depending on product type, fulfillment location, availability, and manufacturing requirements.
This means you may receive more than one package and may receive separate tracking information for the same order.
This is normal and does not necessarily indicate an issue with your order.
9. SHIPPING CHARGES
Shipping charges, where applicable, are displayed during checkout before an order is finalized.
Shipping costs may vary depending on the product, destination, quantity, shipping method, and fulfillment location.
Customers are responsible for any shipping charges clearly presented and accepted during checkout.
10. CONTACT US
If you have a question about the shipping status of your order, please contact:
Adorable Hub Collections
Email: ifysochma@gmail.com
Phone: +1 431-541-6243
When contacting us about an order, please include your order number and the email address used when placing the order so we can locate the order more efficiently.